Shipping Policy

Shipping Policy

DD Cool Industries is committed to ensuring that our air coolers and related products are packed and dispatched according to the agreed order terms. This Shipping Policy explains the general conditions regarding product dispatch, transportation, delivery charges, and handling requirements.

1. Order Processing

Orders are processed after confirmation and receipt of the required advance payment. The processing and dispatch timelines may vary depending on product availability, order quantity, and manufacturing requirements.

2. Shipping and Delivery Charges

Prices are quoted on an Ex-Works basis unless otherwise agreed in writing. Transportation, freight, loading, unloading, and other delivery-related expenses, where applicable, shall be borne by the buyer. Any applicable charges will be communicated or agreed upon before dispatch.

3. Packaging and Handling

DD Cool Industries takes reasonable care to ensure that products are packed appropriately for transportation. Any special packaging or handling requirements must be discussed and confirmed at the time of placing the order. Additional charges may apply where applicable.

4. Delivery Timeline

Estimated delivery timelines depend on product availability, order quantity, transportation arrangements, and the delivery location. Delays caused by transport providers, unforeseen circumstances, or other factors beyond our control may affect the delivery schedule.

5. Inspection Upon Delivery

Customers are advised to inspect the products upon receipt. Any visible damage, shortage, or discrepancy should be reported to DD Cool Industries as soon as possible, along with relevant supporting photographs and order details.

6. Contact Information

For shipping-related inquiries, delivery arrangements, or special handling instructions, please contact DD Cool Industries using the contact details provided on our website.

DD Cool Industries reserves the right to update this Shipping Policy whenever necessary. Any applicable shipping and delivery terms confirmed in writing for a specific order shall take precedence over general policy statements.