Thunderstorm 75/100 L

DD Cool Industries is committed to ensuring that our air coolers and related products are packed and dispatched according to the agreed order terms. This Shipping Policy explains the general conditions regarding product dispatch, transportation, delivery charges, and handling requirements.

1. Order Processing

Orders are processed after confirmation and receipt of the required advance payment. The processing and dispatch timelines may vary depending on product availability, order quantity, and manufacturing requirements.

2. Shipping and Delivery Charges

Prices are quoted on an Ex-Works basis unless otherwise agreed in writing. Transportation, freight, loading, unloading, and other delivery-related expenses, where applicable, shall be borne by the buyer. Any applicable charges will be communicated or agreed upon before dispatch.

3. Packaging and Handling

DD Cool Industries takes reasonable care to ensure that products are packed appropriately for transportation. Any special packaging or handling requirements must be discussed and confirmed at the time of placing the order. Additional charges may apply where applicable.

4. Delivery Timeline

Estimated delivery timelines depend on product availability, order quantity, transportation arrangements, and the delivery location. Delays caused by transport providers, unforeseen circumstances, or other factors beyond our control may affect the delivery schedule.

5. Inspection Upon Delivery

Customers are advised to inspect the products upon receipt. Any visible damage, shortage, or discrepancy should be reported to DD Cool Industries as soon as possible, along with relevant supporting photographs and order details.

6. Contact Information

For shipping-related inquiries, delivery arrangements, or special handling instructions, please contact DD Cool Industries using the contact details provided on our website.

DD Cool Industries reserves the right to update this Shipping Policy whenever necessary. Any applicable shipping and delivery terms confirmed in writing for a specific order shall take precedence over general policy statements.

DD Cool Industries is committed to providing quality air coolers and reliable customer service. We encourage customers, dealers, and business partners to review product specifications, pricing, and order details carefully before confirming a purchase.

1. Order Confirmation

All orders are processed according to the agreed terms and conditions. Customers are advised to verify the product model, quantity, specifications, and delivery details before placing an order.

2. Return and Replacement Requests

If a product is received in a damaged condition, has a manufacturing defect, or does not match the confirmed order, customers should contact DD Cool Industries promptly with the invoice details, product information, and supporting photographs. Each request will be reviewed, and an appropriate resolution may be offered in accordance with the applicable terms and conditions.

3. Eligibility for Returns

Returns or replacements are subject to inspection and approval by DD Cool Industries. Products that have been used, modified, improperly handled, or damaged due to incorrect installation or misuse may not qualify for return or replacement.

4. Refund Policy

Refunds, where applicable, will be considered after the request has been reviewed and approved. The refund method and processing timeline will be communicated to the customer. Approved refunds will be handled according to the agreed order terms and applicable laws.

5. Cancellation Policy

Customers should contact DD Cool Industries as soon as possible if they wish to cancel an order. Cancellation requests will be evaluated based on the order status, production stage, and dispatch arrangements. Orders that have already been processed or dispatched may not be eligible for cancellation.

6. Contact Us

For return, replacement, refund, or cancellation inquiries, please contact DD Cool Industries using the contact information provided on our website.

DD Cool Industries reserves the right to update this policy when necessary. Any specific written agreement applicable to an order will also be considered.