Return Policy

Return Policy

DD Cool Industries is committed to providing quality air coolers and reliable customer service. We encourage customers, dealers, and business partners to review product specifications, pricing, and order details carefully before confirming a purchase.

1. Order Confirmation

All orders are processed according to the agreed terms and conditions. Customers are advised to verify the product model, quantity, specifications, and delivery details before placing an order.

2. Return and Replacement Requests

If a product is received in a damaged condition, has a manufacturing defect, or does not match the confirmed order, customers should contact DD Cool Industries promptly with the invoice details, product information, and supporting photographs. Each request will be reviewed, and an appropriate resolution may be offered in accordance with the applicable terms and conditions.

3. Eligibility for Returns

Returns or replacements are subject to inspection and approval by DD Cool Industries. Products that have been used, modified, improperly handled, or damaged due to incorrect installation or misuse may not qualify for return or replacement.

4. Refund Policy

Refunds, where applicable, will be considered after the request has been reviewed and approved. The refund method and processing timeline will be communicated to the customer. Approved refunds will be handled according to the agreed order terms and applicable laws.

5. Cancellation Policy

Customers should contact DD Cool Industries as soon as possible if they wish to cancel an order. Cancellation requests will be evaluated based on the order status, production stage, and dispatch arrangements. Orders that have already been processed or dispatched may not be eligible for cancellation.

6. Contact Us

For return, replacement, refund, or cancellation inquiries, please contact DD Cool Industries using the contact information provided on our website.

DD Cool Industries reserves the right to update this policy when necessary. Any specific written agreement applicable to an order will also be considered.